Hi,
They’re generally pretty reliable from my experience and they are known to be trustworthy. I got a transfer jig from them a few years ago. Have you been able to call them at their regular business hours? What about trying their Facebook page?
M-F until 4 PM PST
Jarvi Tool, LLC 780 East Debra Lane Anaheim, California 92805. Phone. (714) 774-9104
Facebook Page: https://www.facebook.com/FacetronPage/