Ok.. I have had an order in for `MONTHS’. No reply to my order, no responds to voice mail. Tried calling at least 15 times and no answer or do they respond to any voice mail. Left messages on his answering service, cell phone and work. I did speak to him for a min one time and all he said was that they were moving. Waited another month plus and still nothing. I am in a class and the instructor tried several months trying to contact him and finally got a response from an e-mail and got part of his order but that was months ago and still hasn’t received the rest of his order or response. I ended up giving up on them and got me a Shaw. So glad I did because I work on a Graves in my class, and this shaw is more accurate and a lot faster. Bummer is they take a special dops, but a nice variety and set came with the machine.