28 replies, 25 voices Last updated by gemstonechrisb 3 years, 9 months ago
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    • #3235

      ACP
      Participant
      @allencpetersen

      Hello,

      Anyone have any info on the status of the Graves Co in Florida. Cannot get ahold of them and all of the reviews I have read are terrible! Are they still in business?? Thank you

    • #3247

      mark
      Participant
      @Mark

      Good luck I couldn’t get a hold of them either

    • #3399

      flfaceter73
      Participant
      @flfaceter73

      About a month ago i ordered a table adapter from them and all went well.
      So they are still in business.

    • #3458

      Anonymous
      Inactive
      @

      I bought my Mark IV from them a few years ago and it took many months before I got it, but they told me up front that they were really behind in getting the machines built. They only had one person at the time doing calibrations.

      I could only ever reach them early in the morning by phone and typically had to leave a message for them to call me back. I haven’t had any issues with orders I placed with them, except that their website isn’t up to date with what is actually in stock and things overall seem to take a long time to ship. I placed some orders by phone when they called me back and others on their website only to be notified that much of what I wanted was really out of stock.

      I would order from them again but only if I wasn’t in a hurry to get stuff and I couldn’t find it elsewhere.

    • #3910

      turkinolith
      Participant
      @Turkinolith

      abrugger’s review is pretty much on par with my experience with them.

      When I first got into faceting back in 2013 I ordered a Mark 5 from them, it took months for the machine to finally arrive and when it did show up it was missing the motor control dial for the base unit. Considering the cost of these machines missing a base part is simply unacceptable.

      Nevertheless the machine still works, although lately the motor has begun to make noise so I’ll see if they are ship parts faster than they do full units.

    • #3911

      Rick_Brooker
      Participant
      @Rick_Brooker

      I think other companies order from Graves. I’ve placed orders with other companies and had parts shipped direct form Graves. Right now I mostly use Kingsley North in Michigan. They have given me excellent service in the last couple years.

    • #3923

      kenmoser
      Participant
      @kenmoser

      If another company is available, I’d never order from Graves again. Communication is so bad its not worth the effort.

    • #3940

      gemcutter1
      Participant
      @gemcutter1

      I was a fan of Graves. I teach faceting and learned on a Graves machine. They are the easiest to learn on. I ordered a drive belt from them 3 weeks ago and still have nothing. I live 3 hours away from then. I have called and e-mailed with no responce. I would no longer suggest a Graves machine to any of my students.

    • #4232

      steveclay
      Participant
      @steveclay

      One thing I learned about graves many years ago. If you need a belt buy 3. If you need dop alignment screws buy 10. keep a ready inventory of parts you replace fairly often. When you order, order spares, and when you put the last one on order more. I spoke to them at the Tucson show this year. They had a booth inside the big tent an electric park. Their name has been in the business for many years and they really don`t have the need to advertise or apparently maintain their phones. I have been ordering online from them for many years without any huge delay except for when they came out with the Mark 5. Their backlog of orders was huge and I purchased mine from the show after waiting months for it to be available from the store. They have always only had a few employees and the same ones are still there

    • #4236

      ACP
      Participant
      @allencpetersen

      Well,I can tell yo that no mater how long they have been i n business, they will not be for long if they keep
      treating customers and potential customers like they do!!!

    • #4237

      Alan Balmer
      Keymaster
      @alanbalmer

      Unfortunately, the booth at Kino (formerly Electric Park) this year was not Graves, it was a dealer who had some Graves products on display, along with other stuff. I had hoped to talk to Peter Erdo, but he wasn’t there.

    • #5072

      Lowjiber
      Participant
      @Lowjiber

      They are notorious for not answering calls and/or responding to customers. However, for non-machine products (dops, rough, etc) they will send an order out within a couple of days.

    • #5133

      MSackos
      Participant
      @MSackos

      Hmmm…how to respond. OK…I’m not going to bash anyone, mainly because there are already so few places left to get the lapidary supplies/equipment that I need. BUT…I am also not going to let a SUPER COMPANY go unrecognized. Hat’s off to Kingsley North…they have exceeded my expectations! So…how about we turn this tread around and ask “Which companies have exceeded your expectations”?

    • #5157

      timothyward
      Participant
      @timothyward

      I’ve never had a problem items from them and they were rather quick in sending my order out. If the person on the phone needed a technician she went and put him on the line to answer my question. I do feel the price for their Mark 5 facet head is a bit high(by about $700 or so). Other than thos no problems with my equipment so far.

    • #5303

      gemcutter1
      Participant
      @gemcutter1

      I sent in 2 orders and they were ignored. They used to be good but now they suck.

    • #5304

      Rick_Brooker
      Participant
      @Rick_Brooker

      I put in an online order last week and it was shipped the next day. No problems.

    • #5349

      jasonking
      Participant
      @jasonking

      Im not bashing but they treated my like crap and almost two years later still have not received the replacement. I called left emails i was ignored still beimg ignored.

    • #5403

      mike1187
      Participant
      @Mike1187

      As a quick update here, I share a similar disappointing experience recently. I placed an order in early February, and waited several weeks for a package…

      When it didn’t arrive, I sent them an E-Mail, and it got bounced back by the server. So I tried to send an E-Mail to a second e-mail address I found, and it too was returned as un-deliverable. I tried calling MANY times and always got a message telling me the voicemail was full and to hang up.

      Then about a month or so after I placed my order, I did finally receive a partial order. They were kind enough to charge me the full shipping charges on this first partial order even though these items would have easily fit inside the package for my full order. The packing slip said the remainder of the order will be shipped free (I’m ok with that), but I still don’t know if/when the rest of my order will ever be shipped.

      I suspect that if they have your items in-stock and they are in a good mood, you may get your order fairly quickly… but if they don’t have your item in stock, or change their mind about selling your items, your order just goes into a black hole somewhere.

      I’m still hopeful that someday the rest of my order will be shipped, but I can’t say that I’d order from them again.

    • #5429

      vancleave89
      Participant
      @vancleave89

      I placed an order with Graves in October of 2018 for roughly $120. After attempting to contact them over the course of the next three months I realized that I was probably never getting my items or money back. I decided to file a claim through paypal in March of 2019 and recieved my refund. It is a shame because I own a Mark 4 machine and really like it but will never want to order from Graves ever again. Hopefully something turns around in their customer service, I would really like to see them make a strong comeback.

    • #5523

      ronjansson
      Participant
      @RonJansson

      Okey, I stopped by Graves in Pompano Beach last Tuesday . I stopped trying to call that place a year ago. From what I can see it’s like a one man show. The guy there stays way too busy to answer phones. July 2hd I too ordered a Mark 5 machine At that time he said to give it a week, I knew better, but still…
      So, when I spoke to him the other day he said he expected the machine by Friday or next Monday< that’s today, and NO, he still hasn’t called. but I’m cool. Had I ordered something from china it may take two months or more. Right?

    • #5686

      TDaniel
      Participant
      @TDaniel

      Does anyone know where else to go for service or spare parts? I’m in SC. Maybe one of the Franklin, NC guys?

    • #6266

      gemmakermz
      Participant
      @gemmakermz

      i have an old mark one with the big motor two speed. i’m going to cut that off at end of aluminum base and replace with a small high torque 110vdc motor and speed control i got from china(motor $15)tested. as for any parts etc. i will make them, doing so for an ultra tec missing the head. and making dops for others whom can find any or the maker is charging an arm and leg for them. this head i’ve made completely as they have none for older machines just made dops for lee for michigan guild members to get started. i’ll be 80 soon but as long as i can i will see/help faceters get going and keep going.

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    • #6285

      steveerichards
      Participant
      @steveerichards

      gemmakermz, what is the model numbers on the motor and speed control so I may order them?

      Thanks

    • #6604

      Frank1985
      Participant
      @Frank1985

      Any updates on Graves? I have an old Mark IV and would like to buy some spare parts. But based on comments here and on other forums I’m reluctant to do so.

    • #6605

      Lowjiber
      Participant
      @Lowjiber

      No one who has been around a while wants to admit it. However, Graves Company is for all practical purposes dead. They don’t answer the phone; they don’t reply to legitimate emails; and they certainly do not deliver products ordered on-line… I can personally “testify” to all of the above.

    • #6607

      davidechols
      Participant
      @davidechols

      Really sad news. The little Graves mk4 was my introduction to faceting. All being said it was a good machine for most hobbyist at a reasonable price.

    • #6623

      acrisp1982
      Participant
      @ACrisp1982

      Yea I tried ordering from Graves in Feb 2020 and nothing, no email or call, or anything. Wish someone would buy them and make it better. Could be a profitable business.

    • #6677

      ursusmaj
      Participant
      @ursusmaj

      In May of 2019 I actually was able to speak with someone on the phone at Graves about my Mark IV. It was in storage for a long while and the turntable was stiff and the motor probably need new bushes. I would have tried to take the motor out, but but it would have meant cutting one of the brackets that was welded to the frame. At any rate they said to send the machine in and they would take a look. I kept the mast and head and the tank and sent the machine to them. Predo, who ever that was, signed for the machine. That was the last I ever heard from them. I tried both the Better Business Bureau, the Fla. Dept of Agriculture, who also takes care of consumer complaints, all to no avail. I wrote them letters, tried calling, no success. For a $1300 machine, it’s probably not worth a lawyer. I cut some great stones on that machine years ago. They were evaluated by a 46th St, NYC jeweler as good or better than a professional cut. Hate to give up on it.

    • #6678

      gemstonechrisb
      Participant
      @gemstonechrisb

      I placed an order Tuesday and it was shipped yesterday. Should arrive tomorrow. I was expecting a long wait, but was pleasantly surprised!

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