Forums General Discussion Graves Company?


7 replies, 8 voices Last updated by  gemcutter1 1 month, 1 week ago
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    Anyone have any info on the status of the Graves Co in Florida. Cannot get ahold of them and all of the reviews I have read are terrible! Are they still in business?? Thank you



    Good luck I couldn’t get a hold of them either



    About a month ago i ordered a table adapter from them and all went well.
    So they are still in business.



    I bought my Mark IV from them a few years ago and it took many months before I got it, but they told me up front that they were really behind in getting the machines built. They only had one person at the time doing calibrations.

    I could only ever reach them early in the morning by phone and typically had to leave a message for them to call me back. I haven’t had any issues with orders I placed with them, except that their website isn’t up to date with what is actually in stock and things overall seem to take a long time to ship. I placed some orders by phone when they called me back and others on their website only to be notified that much of what I wanted was really out of stock.

    I would order from them again but only if I wasn’t in a hurry to get stuff and I couldn’t find it elsewhere.



    abrugger’s review is pretty much on par with my experience with them.

    When I first got into faceting back in 2013 I ordered a Mark 5 from them, it took months for the machine to finally arrive and when it did show up it was missing the motor control dial for the base unit. Considering the cost of these machines missing a base part is simply unacceptable.

    Nevertheless the machine still works, although lately the motor has begun to make noise so I’ll see if they are ship parts faster than they do full units.



    I think other companies order from Graves. I’ve placed orders with other companies and had parts shipped direct form Graves. Right now I mostly use Kingsley North in Michigan. They have given me excellent service in the last couple years.



    If another company is available, I’d never order from Graves again. Communication is so bad its not worth the effort.



    I was a fan of Graves. I teach faceting and learned on a Graves machine. They are the easiest to learn on. I ordered a drive belt from them 3 weeks ago and still have nothing. I live 3 hours away from then. I have called and e-mailed with no responce. I would no longer suggest a Graves machine to any of my students.

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